The cost of the BagDrop baggage service depends on several factors, such as:

• How many bags you want to check.

You can use the price calculator on our website. Simply enter the number of bags and accessories you want to check in and the calculator takes care of the rest.

We have no limits on how many bags we can check-in for you. The number depends on your baggage allowance with the airlines or how many additional bags you have paid for.

Contact our customer service via email at: bagsupport@oryggi.is or by telephone: 530-2444

If you choose to not to fly, you can cancel your booking by contacting our customer service at: bagsupport@oryggi.is or by phone at: 530-2444.

If you know before your baggage has been checked in with the airline: Please contact our customer service at 530-2444 as soon as possible. From there we will help you find the best way to proceed, such as returning the bags to you (you will be liable for return fees as per our terms and conditions) or alternatively, we will check them in for a rebooked flight. If you find out after the bags have been checked in, you should contact the airline.

If you know about the cancellation before we have checked your bags with the airline: Please contact our customer service at 530-2444 as soon as possible. After that we will help you find the best way to proceed, such as returning the bags to you (you will be liable for return fees as per our terms and conditions ) or alternatively, we will check them in for a rebooked flight. If you find out after the bags have been checked in, you should contact the airline.

You can cancel the booking and get a refund up to two hours before the scheduled pick-up time. Contact our customer service at 530-2444. To get a refund on your booking you must contact us at least two hours before the scheduled pick-up time. If you cancel the booking later than that you will be charged the full amount to cover the cost of the reserved time slot and the driver‘s call-out. 

If you are the owner of the bag and its contents you must be present when the bags are picked up. If a family from the same household is booking the service together, only one member of the household needs to be present.

To check if your address is within our service area, please enter your postal code when booking the service on our website.

We service all addresses within our service area. That also applies to hotels and offices.

Yes, when you are booking the service, you will be able to choose from a list of available time slots. Currently we offer 1 hour time slots from kl. 15:00 til 22:00.

Yes. Once the bags have been checked in they are normally transported to the final destination in your airline reservation. However, each country has different regulations that must be followed. For example, when travelling through some countries, you must collect your bags from baggage claim, take them through customs and place them on a transfer baggage belt.

As early as you wish. We will always pick up your bags the day before your flight.

We pick up your bags between 15:00 - 22:00 the day before your flight. The bags will always be checked in between 23:00 - 01:00 the night before your flight.

At the moment BagDrop services Icelandair and Play Airlines flights from Keflavik Airport.

BagDrop is looking into starting an Arrivals service which will change our customers‘ experience after landing. This new service, where the bags are picked up from the baggage carousel, taken through customs and transported to their final destination, is being considered for the future.

Unfortunately, that is not possible. Each pick-up address requires its own BagDrop booking, whether the passengers are travelling as a group or on the same flight.

You will receive an text message/email from us with the confirmed pick-up time and must be present at the correct time and place with your bags.

You will receive a text message/email 15 minutes before the driver arrives.

We will try to contact you if you are not there, but please be aware that we may not be able to wait more than 5 minutes past the scheduled arrival time.

The person each bag is registered to must be present at the time of pick-up (Bag owner: The person the bag is assigned to in the flight reservation).

A passport and an airline ticket, as well as a confirmation code from BagDrop (you should have received it via email). 

Yes, both electronic and print versions are fine.

Use the same photo ID you would use as a travel document at the airport and the same one you used in your booking.

You would have to contact the airline.

You will receive a text message/email when the driver leaves and when the bags have been handed over to the airline.

Yes, absolutely. Security is our priority and your bags will always be with a member of our staff and never left unattended. Here are a few examples of how we keep our processes secure:

• Our drivers have been trained in accordance with airport security standards.
• Our traceability system ensures that we know exactly where each bag is at any given time and which employee is responsible for it.
• The bags are transported in secure, locked vans, that are monitored by cameras.

We take full responsibility for the safety of your bags from the time they are collected until they are checked in and handed over to your airline.

We understand how important it is for our customers to be able to trust us and we have developed our product and service with that in mind. You will always be notified of all transport and check-in changes. We have installed CCTV cameras in our vehicles so that your bags are always under surveillance. You can always contact our customer service at: bagsupport@oryggi.is or reach us by phone at> 530-2444.

Our drivers are very professional when it comes to handling baggage and will treat your bags with the utmost care and respect. We inspect each bag carefully when it is picked up to verify its condition and again before it is checked in and handed over to the airline. If you think your bags or your belongings have been damaged during transport, please contact our customer service team which will work with you and the airline to determine what may have gone wrong. Phone number: 530-2444.

Our BagDrop driver will be able to arrive within the scheduled time slot. You will be notified by a text message when the driver is 15 minutes away from the pick-up address. In the unlikely event that the driver does not show up within the scheduled time slot, please contact our customer service at: 530-2444.

If we have not checked the bags with the airline and if you urgently need to change or add anything to their contents, please contact our customer service at: 530-2444. If we have to return the bags to you, you will need to check them in yourself, without a refund, as explained in our terms and conditions.

If your baggage does not arrive at your destination, you must report it at the airport. 

Contact customer service via email at bagsupport@oryggi.is or by phone at 530-2444. If your baggage does not appear on the baggage carousel at your destination, it means it has been mishandled by the airline. You will need to report your baggage as lost to the airline at the airport. If such an unfortunate event should occur it is the responsibility of the airline. BagDrop is therefore not liable nor will we be able to provide you with assistance in that case. 

 handling. Then you need to notify the airline at the airport about lost luggage. If these unfortunate circumstances arise, it is the airline's responsibility and therefore BagDrop is not responsible nor will we be able to assist you in that case.

You can find answers to the most common questions in our FAQs and our web chat.  If you need further assistance, you can also contact our customer service at: bagsupport@oryggi.is  or by phone at: 530-2444.

We work very hard to provide each of our customers with the best possible service. 

We would like to know if something went wrong for you or if you would like to inform us about something we can do better.

Please contact us at: bagsupport@oryggi.is and we will get back to you.