BAGGAGE SERVICE TERMS

These terms and conditions apply to the agreement between Íslands Security Center hf. (hereinafter also the "service provider") and the person (hereinafter the "customer") who intends to use the baggage service of the service provider (hereinafter the "service").

These terms, together with the customer's order and, as the case may be, other communications constitute the agreement between the service provider and the customer for the service. Customers are encouraged to read these terms carefully before using the service.



By using the services, website and online store of the service provider, the customer accepts and acknowledges that he has familiarized himself with, understood and accepted, without reservation, these terms and conditions, as they are at any given time.

1. Definitions

1.1. In these terms and conditions, where context allows, the following terms shall be defined as follows:

Cancellation: Withdrawal of service by the service provider.

Cancellation: Customer's request to cancel an order.

Delivery time: The service provider's estimated time of receipt of the baggage according to the order.



Excess baggage fees: All additional fees charged by an airline for baggage, including because baggage is overweight, oversized or otherwise not in accordance with the customer's baggage allowance with the Airline.

Flight departure time: Estimated flight departure time according to the reservation.

Baggage: A suitcase and other customer luggage to be transported according to the order.

Airline: An airline that cooperates with a service provider and allows the use of the service provider's services for flights operated by the airline. An overview of all the service provider's partners can be found on the service provider's website.

Airport: The airport to which the order relates and to which baggage is requested to be transferred.

Unauthorized Baggage: Baggage that contains i) items that a passenger is not permitted to carry in baggage under the airline's terms and conditions, ii) items that are not permitted at an airport according to the airport operator, iii) items that are illegal in the country of travel to or from, and iv ) other items that are otherwise prohibited or may be dangerous to other air passengers, including but not limited to: ammunition, detonating caps, detonating caps and detonating wires, replicas or replicas of explosive devices, mines, hand grenades and other explosive military supplies, fireworks and other pyrotechnic articles , smoke cartridges and canisters, dynamite, gunpowder and plastic explosives, weapons of any kind (including firearms, egg weapons, projectile weapons, spray, etc.), toxic substances, corrosive substances, compressed gases under pressure, infectious substances, oxidizing substances, flammable liquids and solids, medicines and cosmetics, bags or containers with built-in anti-theft devices that contain lithium batteries or explosive devices, electrical appliances, including vehicles such as electric scooters, that contain lithium batteries, radioactive substances and any kind of animals, livestock and food.

Order Customer's request for services under these terms.

Excluded Baggage: any sensitive and/or valuable items including electronics, gems, precious metals, watches, jewellery, glass, furs, porcelain, artwork, antiques, prescription drugs, fragile items, human or animal remains, money, check books , traveller's cheques, bearer bonds, promissory notes, stamps, photographs, documents of ownership (such as a waiver or purchase agreement), credit notes, payment cards, alcohol and cigarettes and any other items that the service provider may consider valuable or that the contents insurer may expect to be specifically notified of;

Additional costs: Additional baggage fees and other costs charged by the service provider in addition to the initial fee for the service if additional costs arise during the performance of the service.

Customer: A customer is a person who does business with a service provider through an online store, is a specified passenger on a boarding pass and is a registered buyer on an invoice.

Service Reception, transportation and delivery of luggage from the customer to the airline that checks in the luggage.

Service provider: Security center Íslands hf. ID 410995-3369, with office at Askalind 1 201 Kópavogur

2. Order

2.1. The customer accepts these terms by ordering a service. These terms, together with the customer's order and, as the case may be, other communications constitute the agreement between the service provider and the customer for the service.

2.2. When the customer has confirmed the order, the service provider sends him a message that the order has been confirmed. Confirmation of an order is also delivered electronically and is considered received when the user has access to it. When the confirmation of the order is published to the customer, an electronic agreement has been reached with the parties regarding the transaction with the terms described here.

2.3. The service provider is entitled to refuse an order for a service. If an order is rejected, an email will be sent to that effect. It is optional for the service provider whether to disclose the reasons for the rejection.

2.4. The service provider will endeavor not to change or cancel the ordered service following confirmation. In the event that the Service Provider decides to change an order, the Service Provider will implement those changes in accordance with these terms. The customer will be informed of changes to the order.

2.5. The customer must provide the service provider with a valid phone number and email address to ensure that the customer can be contacted regarding the order. If the customer cannot be reached according to the information he has given to the service provider, the service provider is entitled to cancel the order immediately.

2.6. The customer must ensure that all information, including credit card information, is correct from the time the order is placed with the service provider until the service is completed. If the information is incorrect, the service provider is entitled to cancel the order immediately.

2.7. If the order concerns a steep flight, the service is covered according to Appendix A.

2.8. If the order concerns a return trip, the service is covered according to Appendix B.

3. Payment terms

3.1. The price of the service is in accordance with the price list. You can calculate the estimated price for a service using a calculator on the service provider's website. The customer's total cost is stated before the user confirms the order, i.e. amount of service purchase, shipping costs, and value added tax. Information on total costs is published subject to changes that may be made to the order or additional costs that may arise.

3.2. The price of services is given in Icelandic krónur and includes VAT. Prices are subject to change without notice. In the transaction established in the online store, the price that was valid when the order was made and is stated on the order confirmation is valid.

3.3. The service provider is allowed to unilaterally change the price for services at any time. If there are price changes between the time the customer orders the service and the order confirmation, the service provider will contact the customer before the order becomes effective.



3.4. Once the order has been confirmed, the costs are invoiced to the customer and collected by a transaction to the payment card specified by the customer. All payments are made through a secure payment gateway. The service provider is not responsible for delays or refusal of service if the credit card issuer refuses to authorize debiting and payment to the service provider.

4. Extra baggage fees

4.1. The customer must familiarize himself with and follow all the terms of carriage of the airline he is flying with. The customer is responsible for any excess baggage charges or other penalties of any kind that may result from non-compliance with the terms of carriage.

4.2. In the event that an airline claims additional baggage fees for a customer's baggage, the following process will take place:

4.2.1. The service provider will pay additional baggage fees to the customer to ensure that the baggage is checked in.

4.2.2. The Service Provider will invoice and charge the Customer additional costs for excess baggage fees, but no administration fees from the Service Provider will apply to the claim.

4.2.3. The service provider will email the customer an invoice for the payment of additional costs with information about additional baggage fees.

4.2.4. If it is not possible to charge additional costs with the provided payment information:

4.2.4.1. Will the service provider contact the customer and request updated payment information for the payment of the claim,

4.2.4.2. The customer must pay the service provider for the additional costs, without delay, and in any case within 10 working days from the payment of the additional costs.

4.2.4.3. If additional costs are not paid within 10 days, the service provider reserves the right to refer the matter to a collection agency.

5. Obligations of the customer

5.1. The customer must be at the delivery point at the delivery time, i.e. where luggage is collected.

5.2. If the customer is not at the delivery point at the delivery time:

5.2.1. The service provider will wait at the delivery point for up to 10 minutes. The customer receives information by e-mail about when the service provider will be at the delivery point.

5.2.2. If the customer is not at the delivery point within 10 minutes from the delivery time, the order for the service will be canceled without refund of the cost for the service.

5.3. By placing an order for services, the customer confirms the following:

5.3.1. The customer has reached the age of 18 and is independent.

5.3.2. The customer requests and instructs the service provider to take care of his luggage and check it in for transport with an airline to the destination specified by the customer in the order of the service.

5.3.3. By agreeing to these terms, the customer guarantees that he is the owner or beneficiary of the luggage or has the authority of such a person and is fully responsible for the luggage and its contents.

5.3.4. Baggage does not contain any unauthorized items; otherwise, this refers to items that are not permitted by air according to the terms of the airline, airports or other competent authorities.

5.3.5. Baggage is less than 32 kg. If the baggage is over 32 kg, the baggage will be returned to the customer and the customer is responsible for all additional costs due to this.

5.3.6. The customer must communicate the delivery point to the service provider and ensure the service provider's access to the delivery point.

5.3.7. The customer guarantees that all information in the order is correct and to notify the service provider of any changes in the delivery time.

5.3.8. Although extra baggage fees may apply to baggage, the customer has no reason to believe that the baggage will not be checked in by the airline;

5.3.9. The customer will immediately inform the service provider of any last minute changes to the flight reservation, including any changes to the flight, flight cancellation or any relevant changes to the customer's baggage allowance;

5.3.10. A customer booked a trip with the flight he specified at the time of booking;

5.3.11. The customer will identify himself with a valid ID upon receipt and/or delivery of luggage.

5.4. When the customer delivers or receives baggage from one of the service provider's representatives, the customer guarantees that he has all the necessary documents available to confirm the order.

6. Additional costs

6.1. If the service provider is required to return luggage to the customer without service having been provided due to reasons not related to the service provider's negligence or intent, the service provider reserves the right to collect an administration fee in accordance with the price list. Cases covered here include:

6.1.1. The airline refuses to check in the baggage because it does not comply with the airline's rules

6.1.2. The customer requests that the luggage be returned to him at the airport;

6.1.3. The customer cancels the order after the luggage is picked up;

6.1.4. Baggage contains a security risk in the opinion of the service provider, the airline, the airport operator or public authorities;

6.1.5. The customer or the customer's representative is not present at the delivery location during the delivery time.

7. Security measures

7.1. The service provider is allowed to screen the customer's luggage for security reasons.

7.2. The service provider will not open or search the customer's luggage without the customer's consent, except in cases where the service provider is required to open or search the luggage on the order of a public authority, airport operator or airline.

8. Normal use of services.

8.1. The service provider is entitled to reject an order if the customer or a third party related to the customer resells the service or uses it for other commercial purposes without the consent of the service provider or in any way violates the provisions of these terms.

9. External incidents

9.1. The Service Provider shall have no liability for any failure to provide the Service or for any loss or damage resulting from an event beyond the control of the Service Provider, or any act or omission of the Customer or any third party, including but not limited to:

9.1.1. The customer, baggage or airline does not meet security requirements;

9.1.2. Disruption of flights or other domestic or international transport;

9.1.3. The service provider cannot guarantee that he will fulfill all the provisions of these terms and maintain the same service if an uncontrollable situation arises due to unforeseen causes (force majeure), for example business restrictions, transport damage, fire, storm, epidemic, strikes, natural disasters, war, terrorism , group accidents, epidemic prevention, or disruption of telecommunications or energy supplies.

9.1.4. Actions of border control, aviation authorities, police forces, other holders of public authority or airport operators;

9.1.5. Neglect of the customer to fulfill obligations according to these terms;

9.1.6. Baggage that is so badly handled by a third party (including employees of an airline or airport operator), that the service provider cannot identify or find the luggage;

9.1.7. Flight delay.

10. Customer Cancellation

10.1. Cancellations must be made through the customer's online account or through the service provider's customer service department.

10.2. Cancellation is only considered confirmed when the customer receives a confirmation email from the service provider.

10.3. When a customer uses the drop-off service, cancellations must be received within two (2) hours prior to the pick-up time. If the customer's cancellation is not received within two hours, the service provider will not refund the customer.

10.4. All cancellation refunds are paid within ten (10) days from the date of the cancellation confirmation email.

11. Cancellation of service provider

11.1. The service provider is allowed to cancel the service at any stage before the luggage is collected from the customer. The service provider is not obliged to inform about the grounds for cancellation.

12. Privacy

12.1. The processing of personal information is in accordance with Act no. 90/2018, as specified in the service provider's privacy policy, which is available on the service provider's website,

12.2. The customer agrees to the processing of personal data for services.

12.3. The service provider's privacy policy sets out information about how the service provider uses the personal information about the customer. If a customer orders a service on behalf of another party or registers a third party as a user, the customer must draw their attention to the privacy policy of the service provider and ensure that they agree to the processing of personal information and otherwise accept the terms of the privacy policy.

13. General Limitations of Liability

13.1. The customer is fully responsible for ensuring that luggage is insured for transport or for the service. The service provider does not insure baggage.

13.2. The service provider is not responsible for damage to unauthorized baggage or excluded baggage.

13.3. The service provider is not responsible for damage or loss of checked baggage unless such damage or loss is caused by the direct negligence of the service provider.

13.4. If the customer's luggage or the contents of the luggage are damaged due to the negligence of the service provider, the service provider will compensate the customer directly and verifiable damages up to a maximum total amount of [ISK ...] and otherwise in accordance with [these terms / set terms, notice period, proof of damage, etc. ]

13.5. The service provider is not responsible for customs duties or other official charges that may be imposed on baggage.

13.6. Service Provider shall not be liable for breach of contract, breach of statutory duty or otherwise for (i) indirect, special or consequential damages, (ii) business interruption damages, (iii) loss of profits, (iv) loss of revenue, (vi) loss of goodwill; (vii) loss of data, or any indirect or consequential damages to the Customer whatsoever.

13.7. The Service Provider shall not be liable to the Customer for any delay in performance or failure to fulfill the Service Provider's obligations under these Terms if the delay or failure was caused by any circumstances beyond the Service Provider's control.

13.8. The service provider is not responsible for damaged luggage that the customer has not notified in writing within seven (7) days of the service being provided. The customer must submit documents demonstrating that the conditions of liability are met within fourteen (14) days from the date of service.

13.9. The service provider bears no responsibility for damage to luggage if it is not proven that the damage occurred while the luggage was in custody and under the responsibility of the service provider.

14. Changes to Terms

14.1. The service provider reserves the right to change these terms and conditions without notice. In case of changes to the terms and conditions, their updated version will be published on the service provider's website. It then applies to all transactions created after their publication.



Appendix A - Departure Conditions.

The service provider has a baggage service before departure in accordance with the following additional terms (“departure terms”)

1. Availability of services

1.1. Pre-departure service is available for flights with airlines that are partners of the service provider when departing from Keflavíkurflugelli / Leif Eiríksson Airport.

1.2. Service is available if the customer leaves luggage at an agreed drop-off point.

2. Order

2.1. The order must be in the name and under the responsibility of the person who has the booked flight with the airline.

3. Collection of luggage

3.1. The customer must check-in for the flight before the baggage claim time.

3.2. Along with the delivery, the customer must present the boarding pass and valid identification documents that he uses during the check-in process of the airline.

3.3. If the customer is not at the baggage collection point or does not present valid identification, the customer's order will be canceled and a refund will be required in accordance with the terms and conditions of the service provider.

3.4. If the customer's flight includes a flight with another airline, the customer must ensure that his luggage is in accordance with the customer's baggage allowance for the flight. The customer is solely responsible for ensuring that the size and weight of baggage is in accordance with the terms and conditions of the airline or airlines.

3.5. Although a representative of the service provider may weigh the customer's luggage at the delivery point, the weighing is not accurate and is for guidance only. Compliance with the airline's baggage policy is the customer's responsibility and the service provider is not responsible for excess baggage fees that the airline, terminal or public authorities may impose.

3.6. If the Service Provider does not deliver the Baggage to the Airline in time for departure due to the Service Provider's negligence and the Baggage does not accompany the flight, the Service Provider will ensure that the Baggage is sent to the Customer's final destination.

4. Agreement with airlines

4.1. The service provider and not partners, such as airlines, is responsible for the service. A partner is not a party to the service provider's contracts with the customer. All inquiries, claims or complaints regarding the service must be sent to the service provider.

4.2. The departure conditions are not part of the contract between the customer and the airline or other partners of the service provider. The departure conditions have no effect on the terms between the airline and the customer regarding the flight.